Order Cancellation EligibilityOrders can be cancelled before they are shipped or within the cancellation window provided on the product/order page.Some orders may be cancelled even after shipping, if allowed for that product or by vendor policy (see product page for details).Cancellation after delivery may be available for select products as specified on their product pages.How to Cancel an OrderLog in to your Maazone account and use the “Cancel Order” option in your orders section.You may also contact customer support with your order details and cancellation reason.Exceptions & Non-Cancellable OrdersSome orders—such as customized, bulk, perishable, or special promotional products—may not be eligible for cancellation. This will be clearly mentioned on the product order page.If your product is marked as “Non-Cancellable” or seller/vendor has disabled cancellation, requests will not be accepted after certain stages.Refund on CancellationFor valid cancellations, any paid amount will be refunded to your original payment method within 5-7 business days after confirmation and verification.Time Pass/Abusive CancellationsOrders placed without genuine intent or repeated, abusive cancellation requests may lead to restrictions or account bans.Customer SupportFor any issues or questions regarding cancellations, please reach out to Maazone support via the app or website.
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