Return EligibilitySome products on Maazone are eligible for returns—please check the product page for return status before ordering.Products marked "Returnable" can be returned within the specified window (usually 7–10 days from delivery).Products marked "Non-returnable" or sold by vendors who do not accept returns cannot be returned once delivered.Customized, perishable, and promotional products are strictly non-returnable.Damaged, Defective, or Incorrect ProductsIf your order arrives damaged, defective, or incorrect, contact Maazone support immediately.Our team will investigate and offer a resolution, which may include refund or replacement, as applicable.Return ProcessFor eligible products, raise a return request within the specified time from the product’s delivery date.Returns are accepted only if the item is unused, in original condition, and with all packaging and tags intact."Time pass" or abusive returns (with invalid reasons or repeated misuse) are not allowed; accounts may be restricted or banned.Return ExceptionsProducts marked "Non-returnable" or from vendors who do not accept returns cannot be returned or replaced.Promotional and customized products are not eligible for returns.RefundsRefunds for eligible returned products will be processed after verification, as per Maazone’s refund guidelines.Customer SupportFor order- or return-related concerns, please contact Maazone support via the app or website.Policy UpdatesMaazone may update the return policy to better serve customers; please check regularly for changes.
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