Eligibility for RefundsRefunds are issued for products that are returned in accordance with our Return Policy and within the eligible return period.Items must be unused, unwashed, and in their original packaging, with all tags and accessories included.Certain products (such as perishables, personal care, customized/handmade items, or electronics with activated warranties) may not be eligible for return or refund.How to Request a RefundTo request a refund, initiate a return through your Maazone account or contact our customer support team.Provide your order details, reason for return, and any photos if the item is damaged, defective, or not as described.Refund ProcessOnce your returned item is received and inspected, we will notify you about the approval or rejection of your refund.If approved, refunds will be credited to your original payment method within 5-7 business days.If payment was made by Cash on Delivery, refunds may be processed through bank transfer or wallet credit (as applicable).Conditions Not Eligible for RefundProducts damaged due to misuse, not following the usage instructions, or improper return packaging will not be accepted for refund.Items marked as “Non-Returnable” at the time of purchase will not be eligible for return or refund.ExchangeWhere applicable, you may opt for a replacement or exchange, as per stock availability.Customer SupportFor any refund-related queries or to check refund status, please contact Maazone support through our app or website.
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